Hassle Free Returns
Mena Jewelry Return Policy: Your Satisfaction, Our Priority
At Mena Jewelry Company, we prioritize your satisfaction, and our return policy is designed to ensure a seamless and worry-free experience.
Easy Returns Within 14 Days
We understand that circumstances may arise where you need to return an item. Our return policy allows for returns within 14 days of your purchase. If, for any reason, you are not completely satisfied with your order, please contact our customer service team at Returns@MenaJewelry.com to initiate the return process. Include your order number and the reason for the return in your email.
Reporting Defects Within 10 Days
If you receive a defective item, please report it to us within 10 days of receiving the item. Contact our customer service team at Returns@MenaJewelry.com with your order number, clear photos of the defective item, and a brief description of the issue. We will work promptly to resolve the matter.
Return Shipping Covered:
- We understand the importance of a hassle-free return process. For eligible returns, we cover the return shipping costs, ensuring you don't bear the expense of returning your item.
- Once your return is received and inspected, we will process your refund. A full refund will be issued to your original method of payment within 2 business days after receiving the returned item.
- Personalized or customized items are non-returnable unless they are damaged or defective upon arrival.
- Gift cards are non-returnable and non-refundable.
Final Sale Items:
- Items marked as final sale are not eligible for return.